Welsh Video Network Welsh Video Network


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Support Centre:
0800 6880688


To telephone the support team: 01792 295700
To e-mail the support team: support@wvn.ac.uk

The Welsh Video Network Support Centre is based at Swansea University and the University of Wales, Aberystwyth and supports all of the 35 Further and Higher Education Institutions across Wales.

The WVN Support Team is responsible for installing, commissioning and maintaining the studios in conjunction with each institution and for developing the H.323 IP based service that followed the initial ISDN rollout.

The Further Education sector also receives teaching and learning support via the Regional Support Centre Wales.


Specific Support Questions 

Many questions relating to equipment, support, ISDN and IP networking, teaching and training have been asked and answered in the Frequently Asked Questions pages.


Support for Self-funded Studios

The WVN Support Centre will support videoconferencing studios and equipment for organisations that were not part of the original WVN project.  Details of the provision can be found here.  An Adobe® Acrobat® .pdf document detailing the support available and the costs can be found here

You will need Adobe® Acrobat® Reader installed on your computer to read the document.  If you do not have this installed, please click


Videoconference Feedback Form

Please give feedback regarding the quality of your video conference.

This short form will provide us with useful information about your experiences of videoconferencing, and enable us to monitor and improve our service. 


Fault Reporting

If you wish to report a fault, please contact the Support Centre on 01792 295700 or email support@wvn.ac.uk.


Support Centre Testing - ISDN and IP

Venue Location ISDN E164  Telephone
ABER-WVN-TEAM WVN Support Centre, Aberystwyth 01970 639469 004401101100 01792 295700
SWAN-WVN-TEAM WVN Support Centre, Swansea 01792 513501 004401100118 01792 295700
VTAS TEST CODEC VTAS (Music and test card) 01912 611225 N/A



Videoconference Feedback Form
Studio Design
ISDN (H.320) Videoconferencing
IP (H.323) Videoconferencing
E-mail Discussion Lists
Videoconferencing Service 
Video Technology Advisory Service
H.323 Addressing Schemes
© The JNT Association, 2005 TOP WVN Web Team