The
Welsh Video Network Support Centre is based at Swansea
University and the University of
Wales, Aberystwyth and
supports all of the 35 Further and Higher
Education Institutions across Wales.
The WVN
Support Team
is responsible for installing, commissioning and
maintaining the studios in conjunction with each
institution and for developing the H.323 IP
based service that followed the initial ISDN
rollout.
The Further Education sector also receives
teaching and learning support via the Regional
Support Centre Wales.
Specific
Support Questions
Many questions relating to
equipment, support, ISDN and IP networking,
teaching and training have been asked and answered
in the Frequently Asked
Questions pages.
Support for
Self-funded Studios
The WVN Support Centre will support
videoconferencing studios and equipment for
organisations that were not part of the original
WVN project. Details of the provision can be
found here. An
Adobe® Acrobat® .pdf document detailing the
support available and the costs can be found
here.
You will need Adobe®
Acrobat® Reader installed on your computer to
read the document. If you do not have
this installed, please click |
 |
Videoconference Feedback Form
Please
give feedback regarding the quality of your video
conference.
This short
form will provide us with useful information about
your experiences of videoconferencing, and enable
us to monitor and improve our service.
If you wish to report a fault, please contact
the Support Centre on 01792 295700 or email
support@wvn.ac.uk.
Support Centre Testing - ISDN
and IP
Venue |
Location |
ISDN |
E164 |
Telephone |
ABER-WVN-TEAM |
WVN Support Centre, Aberystwyth |
01970 639469 |
004401101100 |
01792 295700 |
SWAN-WVN-TEAM |
WVN Support Centre, Swansea |
01792 513501 |
004401100118 |
01792 295700 |
VTAS TEST CODEC |
VTAS (Music and test
card) |
01912 611225 |
|
N/A |
|